Refund policy

Refund & Returns Policy

At SoftSteps™, your satisfaction matters. If something isn't right, we'll make it right.

Damaged or Defective Products If your StepGuard arrives damaged or faulty, contact us within 5 days of delivery with a clear photo of the issue. We'll offer a full refund or replacement — whichever you prefer.

Not What You Expected If the product isn't for you, reach out within 5 days of delivery with a photo. We'll work with you on a store credit or partial refund. No complicated forms, no runaround.

What We Need From You

Please Note

  • All claims must be made within 5 days of confirmed delivery
  • Refund processing takes 5–7 business days once approved
  • We do not accept physical returns at this time